Choose a Hepi tariff model and receive the following benefits:

• Lowest price of electricity - 5% discount off the basic list of tariffs
• Save an additional 3.2% by collecting points in the Hepi Club loyalty programme
• Make yourself free from paying a supply fee – self meter readings will reduce your bill by 100 kn every year
• Use m-hepi application and pay your bills by credit and debit cards
• A single bill (supply + grid fee)
• Monitor your consumption and costs online (link to Moj hepi račun- My hepi account).
• Pay your bills in the post office, FINA and by a standing order without a charge

Switching suppliers is free of charge.

However, it is possible that your current supplier charges you with the early contract termination fee pursuant to contract provisions.

Switching to Hepi requires the name, surname and OIB of the electricity connection owner, the address where the connection is located, the existing tariff model and the metering point code. The owner's OIB must be registered by HEP ODS (if you still haven't, you may register by calling 0800 0555).

The contract is deemed concluded as of the day of submitting the confirmation by HEP Opskrba (HEP Supply) of the acceptance of customer's Request, which ends the process of supplier switching. The contract is concluded for an indefinite period of time.

You are free from paying the supply fee i.e. self meter reading reduces your bill by 100 kuna every year.

Request the self meter reading option in HEP ODS and reduce your bill by a monthly supply fee.


Meter reads can be submitted by:

• Moj račun HEP-ODS web application
• free phone number 0800 0555
• free phone of your regional Elektra

The time period for the submission of meter readings is the last week of the current month. Self readings require the metering point code and OIB (personal identification number).

Bills can be paid free of charge in FINA, Hrvatska pošta, by a standing order and credit cards on the m-hepi application.

The Supplier shall inform its customers of any price change no later than 15 days before such a change enters into force, publish such information on its website or send it in a written form enclosed to the bill or as a separate notice.

Become a Hepi Club member and we will award your loyalty. Collect points as a Hepi Club member and use the possibility of an extra 3.2% saving.

All details are available from the Terms and Conditions of the Hepi Club Loyalty Programme.

All Hepi customers who are physical persons and who receive their bills by e-mail may become Hepi Club members. All you need to do is submit the membership request by using the Moj Hepi račun application, after which you will receive the information on your approved request which will be visible in the application.

Before submitting the membership request, you must be a HEP Opskrba's customer i.e. you must switch to the Hepi tariff model. The second condition is regular payment of your electricity bills to HEP Opskrba.

A Hepi Club member will be awarded with the number of points identical to the total amount paid for electricity bill in HRK for each paid bill, 1 HRK equals 1 point. All Hepi Club members who collect a minimum of 1500 points may exchange their points for reducing their electricity bills by a supply charge in the following period.